01Information we collect
We collect information you provide directly, including your name, email address, mobile number, address, city, and account details when you contact us or use member services.
We may also receive basic technical information such as browser type, device type, pages visited, and approximate access times. This information helps us operate and improve the website.
02How we use information
We use your information to respond to enquiries, manage member access, provide poultry rate services, process service requests, maintain account security, and improve website performance.
We do not sell personal information. We use information only for legitimate operational, service, security, and legal purposes.
03Cookies and website data
The website may use essential cookies to maintain sessions, remember language preferences, and support account functionality. Browser settings can be used to restrict optional cookies, although some website functions may then be unavailable.
04Security, retention, and sharing
We apply reasonable administrative and technical safeguards to protect information from unauthorized access, alteration, or disclosure. No internet-based system can guarantee absolute security.
Information may be shared with trusted service providers when required to operate payments, communications, hosting, or support. These providers receive only the information required for their service. We retain information only for as long as reasonably necessary for service, accounting, security, or legal requirements.
05Your choices and rights
You may request access to, correction of, or deletion of personal information associated with your account, subject to applicable record-keeping requirements. You may also ask questions about how your information is handled.
Our services are intended for adult users. We do not knowingly collect personal information from children without appropriate consent.